10880 County Road 1, Chesapeake, Ohio, USA
FLOW RECOVERY
PRIVACY POLICY
1. PURPOSE
Flow Recovery, LLC ("Flow Recovery," "we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of the personal and health-related information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website located at www.flow-recovery.com (the "Website") or receive Manual Lymphatic Drainage ("MLD"), Complete Decongestive Therapy ("CDT"), or related services, whether at our studio or through a mobile appointment (collectively, the "Services").
2. ACCEPTANCE OF THIS PRIVACY POLICY
By accessing or using our Website or Services, you acknowledge that you have read and understand this Privacy Policy. Information may be collected, used, and disclosed as described in this Privacy Policy.
3. INFORMATION WE MAY COLLECT
Personal Information. We may collect personal information when you use our Website or Services. This information may include your name, mailing address, email address, telephone number, date of birth, and payment information. If you book a mobile appointment, we will also collect the service address where the appointment will take place. In connection with providing MLD, CDT, and related Services, we may also collect health-related information, including relevant medical history, current health concerns, medications, surgical or treatment history, provider orders or referrals, and other information relevant to determining eligibility for and safely providing Services.
We collect and use this information only as reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable privacy, confidentiality, and professional requirements.
Non-Personal Information. We may automatically collect certain non-personal information when you visit our Website, including information about your browser, device, IP address, operating system, referring website, pages viewed, dates and times of access, and other usage or analytics information that does not, by itself, identify you personally. We use this information to operate and improve the Website and Services, better understand how visitors use the Website, maintain the security of our systems, and for other legitimate business purposes.
4. HOW WE USE YOUR INFORMATION
We use the personal information you provide only as necessary to deliver, operate, and improve our Services. Specifically, we may use your information to:
● Provide, personalize, and administer our Services;
● Schedule and confirm studio and mobile appointments;
● Assess suitability and safety for MLD, CDT, or other services offered;
● Process payments, including through third-party payment plan providers;
● Communicate with you regarding your appointments, questions, or requests;
● Send administrative communications, including updates to this Privacy Policy;
● Improve our Website, Services, and overall client experience; and
● Comply with applicable legal and regulatory requirements.
We do not sell, rent, or trade your Personal Information for marketing purposes.
5. HOW WE SHARE YOUR INFORMATION
We may share information with third-party service providers that assist us in operating our business, including website hosting providers, scheduling and booking platforms, electronic intake and consent platforms, payment processors, email communication services, and other technology providers. We limit such disclosures to information reasonably necessary for those providers to perform services on our behalf and require appropriate protections where applicable.
We will not disclose your personal or health-related information except as described in this Privacy Policy, with your authorization, or as otherwise permitted or required by law. Specifically, we may disclose Personal Information if required by law or in good faith belief that such action is necessary to: (a) comply with legal obligations or government requests; (b) enforce our Terms of Use; (c) address fraud, security, or technical concerns; or (d) protect the rights, property, or safety of our clients or the public.
6. COOKIES AND TRACKING TECHNOLOGIES
Our Website may use cookies and similar tracking technologies to improve website functionality, analyze site traffic, and enhance your user experience. Cookies are small data files placed on your device when you visit our Website.
We may use cookies and technologies for the following purposes:
● Analytics (e.g., understanding how visitors use our website);
● Scheduling and booking tools embedded in our website; and
● Marketing or advertising pixels, where applicable.
You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of portions of our Website. Where applicable laws require it, we will provide a mechanism to opt out of non-essential tracking technologies.
7. CONFIDENTIALITY AND SECURITY
We recognize that much of the information you share with us, including medical history, current health concerns, medications, and surgical or treatment history, is personal and sensitive. Although Flow Recovery is not currently subject to HIPAA, we treat personal and health-related information as confidential and maintain reasonable administrative, technical, and physical safeguards designed to protect it from unauthorized access, use, or disclosure. We will not disclose your information except as described in this Privacy Policy, with your authorization, or as otherwise permitted or required by law.
To help protect your privacy, please use any designated secure intake, portal, or communication method provided by Flow Recovery when submitting medical records or other sensitive health information. General email or unsecured website forms should not be used to transmit sensitive clinical documents unless Flow Recovery specifically directs you to do so.
Although we use reasonable safeguards to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. YOUR RIGHTS AND CHOICES
You may request access to or a copy of information we maintain about you and may request correction of inaccurate or incomplete information. We will respond to such requests consistent with applicable law and our professional and record-retention obligations. You may also contact us with questions about how your information is used or stored.
You may opt out of receiving promotional or marketing communications at any time by following the unsubscribe instructions included in our emails. Please note that even if you opt out of promotional communications, we may still send you important administrative messages, such as updates to this Privacy Policy or notices related to your appointments.
To exercise any of the rights described in this Privacy Policy, please contact us using the information provided in Section 12 below.
9. STATE PRIVACY RIGHTS
Depending on where you reside and the laws applicable to Flow Recovery, you may have additional rights regarding your personal information. Any rights available under applicable state laws may be exercised using the contact information below.
10. CHILDREN'S PRIVACY
The Services are intended for individuals 18 years of age or older. Flow Recovery does not knowingly collect personal information from children through the Website for purposes of providing Services.
If we learn that we have collected personal information from a child in a manner not permitted by applicable law, we will take appropriate steps to delete it. If you believe a child has provided personal information to Flow Recovery, please contact us using the information below.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable law. Updates will be posted on our Website with a revised effective date. Continued use of our Website or Services following any posted update constitutes your acknowledgment of the revised Privacy Policy.
12. CONTACT INFORMATION
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
Flow Recovery, LLC
10880 County Road 1, Chesapeake, Ohio
Phone: 304-840-7433
Email: Flowrecoveryllc@gmail.com
This Privacy Policy was last updated on _10/02/2026______________.
Copyright © 2026 Flow Recovery. All Rights Reserved.
Instagram: @flowrecoveryllc
Information on this website is provided for general educational and informational purposes and is not medical or nursing advice. Use of this website does not create a nurse-patient relationship. Flow Recovery does not diagnose medical conditions or prescribe medications. Always consult your physician or other qualified healthcare provider regarding any medical condition or concern.
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